Cancellation Policy – Refund of deposit and payment, less AU$100 handling fee and airfares if already purchased, will be made if cancellation is received up to 120 days before departure. If cancellation occurs between 119 and 70 days before the departure date, 50% of the tour fee is refundable. Thereafter, all deposits and payments are not refundable as we will have to pay in advance for services.
This policy only applies to payments made to Sicklebill Safaris for the tour (and any services included in those fees). Airline tickets not included in the tour fee and purchased separately often carry penalties for cancellation or change, or are sometimes totally non-refundable. Additionally, if you take out trip insurance the cost of the insurance is not refundable so it is best to purchase the policy just prior to making full payment for the tour or at the time you purchase airline tickets, depending upon the airlines restrictions.
The right is reserved to cancel any tour prior to departure, in which case full refund will constitute full settlement to the passenger. The right is reserved to substitute another guide for the original one. Where this is necessary, notification will be given to tour members, and they will have the right to cancel their participation and receive a full refund.
Trip Cancellation and Emergency Insurance – We strongly recommend you consider purchasing comprehensive trip insurance, which includes trip cancellation, loss or damage to baggage and property, missed flights and also medical insurance (including a medical evacuation option), to cover your investment in case of injury or illness to you or your family prior to or during a trip. Because we must remit early (and substantial) tour deposits to our suppliers, we cannot offer any refund when cancellation occurs within 70 days of departure, and only a partial refund from 70 to 119 days prior to departure (see CANCELLATION POLICY).
When making a decision regarding health insurance you should consider that many foreign doctors and hospitals require payment in cash prior to providing service and that a medical evacuation to your home country may cost well in excess of AU$50,000. Uninsured travelers who require medical care overseas often face extreme difficulties. When consulting with your insurer prior to your trip, please ascertain whether payment will be made to the overseas healthcare provider or whether you will be reimbursed later for expenses that you incur.
You are strongly advised to take out personal, health, baggage and holiday insurance before travelling. Please note Sicklebill Safaris does not accept responsibility or liability for any acts, omissions or defaults of service providers such as airlines, hotels, sightseeing, transfer, vehicle car hire services, or cruise lines and the like, whether negligent or otherwise, or for your acts, omissions, defaults, conduct, state of health, conditions or other circumstance or for any events beyond Sicklebill Safaris control. We will prepay your tour in advance and are happy to provide documentation for insurance purposes to prove we have paid for these services but will be unable to reimburse you ourselves. We will have paid the money you paid us out in good faith and will no longer have it at our disposal to refund you.